Printer Offline – Easy Printer Support

admin — Tue, 03 Dec 2019 06:00:18 +0000

Brother Printer Offline Status - Get Solutions

A Comprehensive Guide On 'Brother Printer Offline' Issue Along With It's fix

In Brother printers, the offline error occurs once in a while. Therefore, this write up talks about the reasons for this error along with its solutions. We have explained in detail the solutions for ‘how to fix Brother printer says offline issue’ for both Windows and Mac operating systems.

Follow The Below Given Steps To Fix Offline Error -

1. Make Sure that Brother printer is set as Default

If your brother printer is not set as a default, you may face Brother printer goes offline problem. Follow the below given steps to set your printer as default.

Firstly, go to the ‘Control panel’ by using Windows search option.

Once ‘Control Panel’ opens, click on ‘Devices and Printers’. Next printer list will appear in the display.

Right click on your Brother printer from the list of shown printers and select the option of ‘Set as Default Printer’.

Now restart your printer to check if your offline problem is resolved or not.

2. Fix Brother printer offline error on Windows by 'Unchecking' offline status

The second and foremost thing which you need to do is uncheck the option of ‘Use Printer Offline’. This in the most cases will solve your complaint of ‘Why Brother printer goes offline’.

Just follow the below-mentioned steps to fix Brother Printer is offline in Windows 10 error –

Firstly, open the control panel from the start button and click on ‘Devices and Printers’ option.

Now right click on the Brother’s print icon and click on ‘see what is printing’.

Thereafter, click on printer option from the top of the windows and check if there is any check mark on ‘use printer offline’ option. If there is a check mark, uncheck it by clicking on it.

Now, click again on the printer option from the top and select ‘cancel all documents’ option.

Hope this solution will help you ti fix the error of ‘Brother printer keeps going offline Windows 10’

3. Clear and Restart Print Spooler - If Print Job in Queue

The printer offline issue can easily be fixed by restarting the print spooler services. Just follow the below steps –

Open the Service Windows by using windows search or run command.

Tap on the ‘Print Spooler’ in the right hand panel from service window.

Right click on ‘Print Spooler’ option and select ‘Stop’ option.

Fire up File Explorer and browse to the following location—or just copy and paste this text into your File Explorer address bar & click Enter
Type C:\Windows\System32\spool\PRINTERS
Select all files from the printer folder and press delete key.

Go back to ‘Print Spooler’ option and Right click on it and select the ‘Start’ option to run the spooler service again.

Furthermore, ensure that the start up type of spooler is selected as ‘Automatic’.

4. Check For Printer Jam Error

Due to Paper jam error your printer may fail to work normally which may cause an offline error in your Brother printer. Follow the below mentioned steps to fix this issue –

If you find the paper jam between the rollers, switch off the printer and unplug the power supply.
Now, open the printer to take out the rollers gently
If this option is unavailable, try to pull paper carefully.
Once the paper is out from in between the rollers, send a printing command.

By following the above steps you can easily fix ‘Brother printer says offline’ problem.

5. Update Printer Driver

Outdated printer drivers may cause a printer from stop working. To rectify this issue, go through the below given steps-

Right click on the Windows Start menu and click on the ‘Device Manager’ Option.

Now double click on the print queue option to expand the list.
Thereafter, right click on the printer to update the driver.

From the next screen, select ‘Browse my computer for driver software’

From the next screen, click on the ‘browse’ button located next to search for drivers option.

Now choose the folder to download the driver location and click on ‘OK’.

Press Next button and when updating driver done click

Fix Brother printer offline error on Mac

1- Uninstall the drivers

On your MAC device, go to the System and Preference >Printer and Scanner.
Now, select your printer and click on (-) sign to uninstall your printer.

Now download your printer driver from Brothers official website.

2 Re-install the driver:

Begin by restarting your printer and then open the new installed printer driver.
Now, select the printer and install the paper port. Kindly read all instructions given in the manual carefully.

Once the driver is installed,open “Apple” menu and select “System Preferences”.

Click on “Printers and Scanners” option.

Now, click on ‘+’ sign and select the option of ‘Add printer or Scanner’.
Now, select your shown Brother printer from the next appearing window.
Here allow and add the Brother printer to the device. Once your printer is added to the Mac device, quit the system preferences.

Now your brother printer offline error on MAC will be resolved and your printer icon will be shown with a Green mark on it.
This way you can fix ‘Brother printer goes offline on Mac’ error.

Conclusion:

We hope this article will come to your maximum advantage while looking for ways to troubleshoot the issue of “My Brother printer is Offline” message on windows and MAC.

Remarks– This is not Brother official page and information provided here is for your knowledge purpose only. For our complete disclaimer visit our disclaimer page.

FAQs

What are the Common reasons leading to the Brother printer goes offline on windows

The Brother printer keeps going offline due to multiple reasons which include-

Paper jam error
Ink toner blockage
Printer is not set as default
Error in the network connection between your computer and printer.
Due to the print job stuck in queue
Corrupted or outdated printer drivers .
If the printers ‘use offline mode’ is selected, it may also show the offline error.
Wrong printer settings.

What are the reason behind Brother printer offline on mac

There are various reasons that can lead to the issue of ‘Brother printer goes offline’ on Mac. Let’s look at some of the most common ones:

Paper jams, faulty hardware, outdated software, low or no ink toners.
“Use printer offline” mode gets selected from the printer settings. Here, you need to make sure that this option is always UN-checked.
Firewall settings may block printer causing it to give offline error.
The Mac operating system has a lot of printer drivers and USB connections. Therefore, the only thing you need to ensure is that the printer is able to recognize the Mac device and vice versa.

Reasons Leading to the Hp Envy Printer Going Offline and Easy Troubleshooting Steps.

admin — Thu, 25 Jul 2019 12:14:42 +0000

Solving Steps for HP envy printer shows offline Error

Hp Envy Printer Going Offline and Easy Troubleshooting Steps

Hp printer abbreviated as Hewlett Packard is an American company founded in 1984. Hp has dominated the market in terms of its demand and competitive prices and varieties that it has on offer.Hp Envy printer, one of the ranges of the Hp printers has the following distinguishing features that makes it a user’s favorite.

It provides the print speed ISO up to 14 ppm black and also up to 9ppm colour.
A user can easily go from a memory card to photo printout with much ease.
It is efficiently instant ink ready and yields a high amount of ink.
It is a multipurpose printer that prints, scans, and copies.

The present writeup talks about the reasons that lead the Hp envy printer offline or not showing online status and also provides the appropriate solution to troubleshoot the same.The reasons that may lead to the printer’s offline status include an error between the computer device and the printer, a defected cable connection or as basic as a paper jam.Offline printer status might also be a result of a defected printer driver or software. In the aforementioned section we have listed these issues and some other that may lead to the Hp printer is Offline status along with their appropriate solutions.Read on!

Reasons Behind Your Hp Envy Printer Offline status and Easy Solutions

1.The issue might be with the basic connection!: Most commonly the hp envy printer Offline shown status when it is not properly connected to your computer, or there arises some network issues leading to the printing error. Check for the same to progress with the printing function. Carefully check whether both the ends of the USB cable are firmly inserted. You can also try using a different cable to ensure that the fault is not with the cable.

2.Setting hp envy printer to “Online” manually might get it back to the Online status: Follow the steps below to set the hp envy printer to “Online” manually.

On the bottom left corner of the screen, go to the “Start” icon, thereafter choose”Control panel” and then “Devices and Printers”.
Right-click on your printer icon and tap on “See what’s printing”.
Now from the very next window that opens, choose “Printer”.
At last from the drop-down menu, select “Use printer online” option.

3.The hp Envy printer yes offline status might be a result of the pending print jobs, clear them!: Clear the pending printing jobs to get back the printer’s “Online” status by following the below easy steps.

First of all, from the Start icon, select “Control panel” and then “Devices and Printers”.
Right-click on your printer icon and tap on “See what’s printing” and right-click and cancel any previous print jobs present.
After removing the print jobs, select “Use printer online” yet again.

Please note: Even after removing the previous print jobs, if any still exist , try and reinstate both your computer and printer.

4.Removing and reinstalling your Hp envy printer can be a good troubleshooting step , try that!:This can be done with the following two simple steps.

As the first step ,from the Start icon, select “Control panel” and then “Devices and ”.
Now from the Devices and Printers, right-click the printer and select the “Remove device” option.
Now select “Add a printer option” from the Devices and printer and re-add your printer.

5.Your Hp envy printer might be requiring a fresh reinstallation of the drivers. Read this section!: Carefully follow the below steps to reinstall the printer drivers and get back the printers’ “Online status.

As the first step of the procedure , go to “Settings” , then “Printers” and select the printer.
Secondly, right-click on your given printer and choose the “Properties” option.
Select the “Driver” button generally present under the “General” or “Details” option and proceed to the next step.
Here you would be required to download the driver from your Hp printer’s official website.
Reinstall your printer and under printer in the settings menu, select your printer.
Now from the menu delete your printer option and reinstall it again using “Add printer” wizard.

You are now ready to use the latest printer from the printer manufacturer’s website.

You also have the advantage to make the best use of the HP Support Assistant option in your HP system and for much comprehensive knowledge for our readers, hope the above mentioned easy and useful tricks will come to your use when comes across the hp envy printer“Offline” status by your printer. For more such helpful tech articles, keep reading this space.

Tags: Hp Envy Printer, Hp Envy Printer offline, Hp Envy Printer online, Hp Envy Printer turn online

What to do When Epson Printer Shows Offline Message?

admin — Sat, 01 Jun 2019 07:02:48 +0000

Solving Epson Printer Offline Errors - Windows & MAC

Why Does Epson Printer Go 'Offline' ? What Are The Ways To Get It Back 'Online' ?

Most of the users at some point face ‘offline’ issue while using printer. In this writeup, we have addressed the issue of ‘Why Epson printer offline’ error shows up. Further, we have explained the solution to this problems in a very simplified way.

Methods To Fix 'Epson Printer Says offline' Fault In Windows 11/10

Method 1- Uncheck 'use printer offline' option-

Steps to Change Epson Printer From ‘Offline’ To ‘Online’ In Windows 10/11

Firstly go the the start menu and ‘Open Run Dialog’ box and type ‘Control panel’.

Then Click on the ‘Devices and Printers’. Now printers list will displayed.

Right-click on your Epson printer and select “See What’s Printing”.

Click on printer and remove the check mark from “Use Printer Offline”. Now the EPSON printer is set to be online.

After Finishing these steps Epson printer offline problem should be resolved.

Method 2- Check And Make Sure Printer Is Set on Default Mode

In many cases your printer goes offline because it’s not set as the default printer on the windows system.

Follow these steps to set your Epson printer as your default printer:

First, open the Run Dialog Box from the windows Search
Then type “control” and press Enter.

Now point to “Devices and Printer” from next windows and click over there

From the next appearing windows of printer list select your printer and right click on it and make sure that there is a check mark on ‘Set as Default printer’ option. If not then select it.
Now you will be able to see a green check mark on your printer icon.

Finally your “Epson printer keeps going offline” issue should be resolved by now.

Method 3- Make Sure To Clear All Queued Print jobs

In some case where the print queue is stuck, then the printer shows offline message. Therefore, to rectify this you need to clear the print jobs. This can be done by following the below steps:

First, open run box from windows search and type “services.msc” and then hit enter top open the service window.

Now, point to the spooler and right click on it and select “properties” option. Then click on “stop” and hit on “OK” button.

Now, open Windows File Explorer and then type this – %windir%\System32\spool\PRINTERS in the address bar
Here, select all the files in the Printer folder and delete them.
Now, again go to the spooler Properties and Click on start option then hit Ok button.

Lastly, restart your computer and check if your printer is working or not.

Method 4 - Configuring a Static IP for Your Printer

To set up a static IP for your printer, follow these steps:

Press the Windows key and ‘I’ simultaneously to open Settings.
Navigate to “Bluetooth & devices” and select “Printers & scanners.”
Then, choose “Print server properties” option.

From the newly prompted window, tap on the “Ports” tab.
Select the printer > then click ‘Add Port.’

Choose ‘Standard TCP/IP Port.’

Click on ‘New Port,’ then proceed by clicking ‘Next’ on the following window.
Enter the necessary details such as the port name and IP address previously set on the router.

Click ‘Next.’ The wizard will handle the remaining configurations.

By configuring a static IP using these steps, you can ensure stable and consistent connectivity to avoid Offline issue for your Epson printer within your network.

Method 5- Troubleshoot Spooler Service If Stopped Or Paused

Due to the Spooler Service being stopped, a user might face “Epson printer goes offline on Windows 10/11” fault. Follow the below steps to rectify this problem-

Go to the Run box and Type “Services.msc” & click on “OK” button

Next, service window will open. From there go to “Print Spooler” option and make sure that its status is shown as “Running”. Incase if the status is “Stopped”, right click on the “Print Spooler” option and click on “Start” option to resume the service.

Close this window and check if these steps bring back Epson printer to ‘Online’ or not.

Hence, by following these steps, you should be able to fix “Epson Printer Shows Offline on Windows 10/11” problem.

Method 6- Driver Faults Leading to Epson Printer Offline Error

Outdated or corrupted printer drivers may prevent your printer from printing. This issue can be fixed by simply by updating or reinstalling the drivers. Follow these instruction to to re-install printer driver:

First of all, Open the ‘Control Panel’ from start menu.

Now open ‘Add or remove program’ option and right click on the Epson printer driver from the list of programs. Thereafter, click on ‘Uninstall’ option from the popup menu to remove your old printer driver.
Next go to the ‘Device and Printers’ again and click on ‘Add printer’ option.
On the next display window, click on ‘Add a network, wireless or Bluetooth printer’.

As per your Epson printer’s model number, install the software in Windows.
After the completion of setup, restart your your system to check if your “Epson printer keeps going offline on Windows 10/11” has been fixed or not.

Method 7- Turn Off SNMP Settings

Open the Device and Printers screen from the control panel.
Select and right click on your printer < select properties.

Here, navigate to “Ports” tab.

Now with the IP address highlighted, click on configure port.

Uncheck the “SNMP status Enabled” option and click on “OK” button.

Now, reboot your printer to check the effect of this method to remove this problem from your printer.

Method 8- Disable the Power Off Timer

Encountering an offline status on your Epson printer during its sleep mode might impede your document printing process. To resolve this issue, follow these steps to deactivate the power-off timer:

Open the Control Panel on your device using windows search feature.

Navigate to “Hardware and Sound”, then select “Devices and Printers”.

Locate your Epson printer and right-click on it.
Select ‘Printing Preferences.’

Move to the Maintenance tab.
Select “Printer and Option Information”.

Find the drop-down menu labeled ‘Power Off Timer’ and set it to ‘Off.’

Save your changes by clicking “OK”.

By disabling the power-off timer through these steps, you can ensure uninterrupted printing even while the printer is in sleep mode.

Fix For 'Epson Printer Keeps Going Offline On MAC' Problem

Improper printer configuration or connection show this error message on Mac device. Hence below we have explain the solution to fix ‘Epson printer says offline’ problem on Mac device:

Method 1- Reset Apple MAC 'Print Settings' Option:

Low internet connectivity may harm your printing system and show your Epson printer as ‘Offline’ on Mac. To fix this problems follow the below process-

Open the ‘Apple’ menu and Click on the “System Preference” option.

Go to the “Printer & Scanner ” section

On the next window, right click on your shown Epson printer and then choose “Reset Printing System” option.

Enter your Mac user name and password as asked on the next pop up box.
Then click ‘OK’ button.
Now wait for some time until the printer list is displayed again.
Thereafter add Epson printer using the ‘+’ icon.

Now your Epson printer will get back ‘Online’. You can do a test print to check if it’s printing fine.

Method 2- Delete Extra Printer from MAC Device:

Follow the below given steps to fix ‘Epson printer says offline on MAC’ problem:

Go the Apple Menu > System and Preference> Printer and Scanners.
Then, a list of printers will appear under the ‘Printer and Scanner’ section.
Delete extra added printer by clicking on the printer and selecting ‘-‘ sign from the bottom left corner of your screen.

Now, set your Epson “Idle Printer” as a “Default Printer”.
Lastly restart your printer. This should resolve your printer’s ‘Offline’ fault.

Conclusion: In this article we have discussed all the problems which can make your Epson printer ‘Offline’. Furthermore, we explained the detailed solutions for these problems for MAC and Windows. Hence, by following our solution guide you can easily fix your printer related problems.

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How do I Change My Canon Printer From Offline to Online

admin — Mon, 27 May 2019 10:06:04 +0000

Why Does my Canon Printer Say it's Offline?

Canon Printer Is Offline Error - How to Get it Online on Windows & MAC

This write up focuses on “My Canon printer is offline” error. In the subsequent section we have discussed about the main reasons which causes the offline error. Furthermore, in the write up we have explained the effective quick fix steps for Windows and Mac operating system.

Steps to fix 'Canon Printer Offline' Error on Windows 11/10

Firstly, check for basic connection issue which may show ‘Canon printer offline’ status on Windows 10 and 11. Hence, ensure your printer is receiving power properly and is connected to the computer either through the USB cable or through a wireless network.

Method 1- Disabled 'Use Printer Offline' Status

Follow the given steps to make sure your Canon printer is free from Canon Printer Offline errors-

Firstly, restart your printer and open run box from Windows search bar.
Thereafter, open your control panel on computer and choose ‘Device and Printers’.
Next, your installed Canon printer will display on your computer screen.
If you see your printer with a green check mark > then right click on your printer icon and choose ‘See what’s printing’ option.
However, if you see your printer in grey color, right click on it and select ‘Set as default printer’ option. Refer to the image below.

As the final step, click on the printer option. If you see two check marks next to the options ‘use Canon printer offline’ or ‘Pause Printing’, uncheck them to bring your printer back online from offline mode.

Method 2- Ensure 'SNMP Status Enabled' Box Is Unchecked

To resolve the “Canon printer says offline error” on Windows 10, follow these steps:

Open the Windows search bar and type “Run” to access the dialog box > Press Enter.
In the dialog box, enter “control panel” and hit Enter to proceed.

Select “Hardware and Sound” from the available sub-categories.

Click on “Devices and Printers” in the window that appears.

To proceed, right-click on the icon representing your printer and select “Printer Properties.”

Go to the “Ports” tab located at the top of the window.
Select “Configure Port”.

Uncheck the “SNMP Status Enabled” checkbox.

Click Ok to save changes and exit the window.
Verify if the issue has been resolved.

Following these steps should help in resolving the offline error with your Canon printer on Windows 10.

Method 3- Faulty/Outdated Printer Drivers Can Also Lead to the Canon Printer offline Error

If your ‘Canon Printer keeps going offline Windows 10,’ outdated or faulty printer drivers might be the cause. Ensure you install and update the correct printer drivers for your system. You can choose to update them manually or automatically

Here are the steps to update the Canon printer driver:

To begin, access the search box on your Windows system and open the ‘Run’ dialog box.
Next, enter ‘devmgmt.msc’ into the Run dialog box, following the example shown in the image

Next, device manager window will open. Proceed by expanding the ‘print queues’ option to locate your Canon printer within the list.

Then, right click on your Canon printer model and click on ‘Update Driver’ option from the menu.

The next step is to select the ‘Search automatically’ option to update your printer’s driver software. Once completed, restart your computer. These actions will effectively resolve the offline issue with your Canon printer on Windows 10.

Method 4 -Disable Firewall Settings

Open the Control Panel.

Click on “System and Security.”

Choose “Windows Firewall.”

On the left side of the screen, click on “Turn Windows Firewall on or off.”

Click on the bubble next to “Turn off Windows Firewall.”

Click on “OK” to save the changes.
Else try next next method to resolve showing offline error.

Method 5 - Change Wireless Network Settings

Ensure that printer and computer connected with USB cable, and both connected to wifi network.
Now Open the IJ Network Tool (you can download it from website).
Select the Printer with USB Port and Choose configuration.

Click Search to find a new network.

Select the network from the list and click on ‘Set’ button.

Choose Change Setting option from the appear window.

Click Next after typing the router password and again select finish button and next click on OK button.

Click yes to confirm settings the information to the printer.

It will ask the printer password (which found back on the printer) , enter the password and press ok button.

You will get a confirmation message on the screen once the setting has changed successfully.

If you’ve applied these settings and your Canon printer is still keeps going in offline mode, please try the next method.

Method 6 - Ensure the Canon Printer's Spooler Service is Turned ON

Confirm that Canon printers spooler server is turned ‘ON’. If it shows as ‘OFF’, your Windows 10/11 system will display an “my Canon printer is offline” error.

Therefore you make sure that your spooler service is turned on by following the below steps-

Go to the Window search bar and open ‘Run’ dialog box. Then, type ‘services.msc’ and hit enter.

From the ‘properties’ window, find the ‘printer spooler’ option.
Once located, make sure that the status of spooler is in ‘running mode’.
If the status is not currently running, right-click on the printer spooler and choose the ‘Start’ option.

To restart the printer spooler service, right-click on the ‘Printer Spooler’ option, and then select the ‘Restart’ option.

Now, close the ‘Properties’ window and check the status of your printer. It should currently be set to ‘online’ mode.

Hopefully by following these steps you will be able to resolve your ‘Canon printer showing offline on Windows 10’ error.

Still not able to fix Canon printer says offline , run our Diagnostic Tool

Method 7- Clear Your Print Spooler

For Windows users, press Windows + R, type “services.msc,” and hit Enter.
Scroll your service window down and locate “Print Spooler” in the Services list.

Right click on to stop the services.

Open File Explorer and navigate to: C:\Windows\System32\spool\PRINTERS.
Delete all the file from this folder by selecting all.

Return to the Services window, right-click on “Print Spooler,” and select “Start.”

Try printing a test page or document to check if the issue has been resolved. If the problem persists, go ahead.

Method 8- Ensure your Canon printer is 'Set as Default'

Due to the wrong settings in the computer Canon printer can shows offline error. So thereafter, check your Windows 10/11 settings ,and ensure that your printer is selected as the “Default printer”.

Here are the steps to set up your Canon printer as the default:

Open ‘Control Panel’ from windows search and go to the ‘Devices and Printers’ option.

Next, from the displayed list of printers, right click on your printer > select the option of ‘set as default’. Once your printer is set as default, you will see a Green check mark on it.

How To Fix 'Canon Printer Keeps Going Offline On Mac Error

Follow these two methods to fix ‘Canon printer goes offline’ on Mac error-

Method 1- Reset Apple’s Printing System

Poor network settings can impact the printing system due to. which Canon printer might shows as offline on a Mac. Therefore, to fix this error follow the below steps-

Initially, navigate to the Apple Menu.

After that, choose the ‘System Preferences’ option from menu.

From the next screen, click on the ‘Printer & scanner’.

A pop window will open in the left side of panel > Right click on it and choose ‘Reset Printing System’ Option.

You will be prompted to enter a username and password. Please input both sets of credentials.
Select the ‘OK’ button now.
Wait for few second until printer list opens.
Re-add the printer using the ‘+’ sign once more.
Your printer will now switch from ‘offline’ mode to ‘online’ and will be ready for printing.

Method 2- Delete and Re-Add Printer

Navigate to the Apple Menu and click on ‘System and Preferences.’

Locate and click on the ‘Printer and Scanner’ option on the following screen.

Choose your printer from the left panel, then click on the (-) symbol. Select the option to delete the printer as prompted.

Next, click on the (+) sign and opt for ‘Add printer or scanner.’

A list showcasing installed printers will appear. Select your model and click on the ‘OK’ button.

Allow a few seconds for the printer to be added to the left side pane as indicated.

Rest assured, this process ensures that you will no longer encounter Canon printer keeps going offline errors.

Method 3- USB Connection Method to Get Back Printer 'Online' from 'Offline' Mode

First, press and hold power button to hard reboot the Canon printer.

Now, go the the ‘Printer and Scanner’ option using ‘System Preference’ on MAC and delete your printer from your Mac device.

Then, uninstall the Canon printer driver from ‘Utilities’.

Now, unplug the Mac and printer with USB cable
Thereafter, download the latest version of Canon printer drivers from website (as per your Canon Printer’s model number) and install it on your Mac.
Now, press and hold the power button to restart the Canon printer.
Again connect your Mac and printer using USB cable.

Thereafter, click on ‘Apple’ menu and open ‘System and Preference’. Now open ‘Printer and Scanners’ & add new printer using the ‘+’ sign.

Lastly, your Canon printer status will be in ‘online’ mode and it’s ready for print.

Conclusion

By following the comprehensive steps outlined in this guide, users can effectively resolve ‘Canon printer keeps going offline’ error on windows and mac OS. By implementing these methods, users can swiftly address offline status issues, allowing uninterrupted printing experiences.

Remarks– This is NOT Canon’s official page and information provided here is for your knowledge purpose only. For our complete disclaimer visit our disclaimer Page.

FAQ's

What are the Potential Reasons Behind- 'Canon Printer Says Offline' Error

Canon printer shows offline error occurs when the printer is unable to receive any print commands from the system. The common reasons for this problem are described in brief below:

Default settings issue: Wrong default printer settings may be the reason due to which your Canon printer goes offline. Therefore you need to make sure that your printer is selected as ‘Default Printer’.
Use Printer Offline Enable – Offline Status option not disabled that’s why printer may be goes in offline state.
Printer spooler error: A technical error in the printer spooler maybe the cause of this offline problem.
Inappropriate paper feeding: The jamming of the printing sheets in the Canon printer is a common cause due to which you may face ‘Offline’ error. Therefore make sure that the papers are properly inserted in the Machine.
Issues with the USB: A poor connection between the printer USB & the computer due to loose wiring may result in ‘Offline’ error. So make sure that the connection between printer and computer is made properly.
Due to the connection error: Improper connection or no connection between the computer and Wifi router may break off the connection between printer & wi-fi router causing ‘offline’ error.

So these are some of the reasons due to which offline error occurs in Canon printer.

However, in the above section we have discussed about the effective methods for ‘Canon printer offline error’ on Windows 10 computer and Mac machine.

Are there specific solution steps for a wired Canon printer?

Ensure the USB or Ethernet cable connections are secure. Restart both the printer and the computer. Also, check for any error messages on the computer’s printer settings.

How often should I update my Canon printer's firmware to fix this issue

It’s recommended to periodically check for firmware updates for your Canon printer. Manufacturers release updates to fix bugs, enhance performance, and improve compatibility.

Can a weak Wi-Fi signal cause a Canon printer keeps going offline on windows 10/11

Yes, a weak or unstable Wi-Fi signal can lead to connectivity issues and cause the printer to go offline. Ensure the printer is within range and there are no interferences disrupting the signal.

Is there a way to reset printer settings to fix the offline problem?

Yes, resetting a Canon printer to its default settings can sometimes resolve offline issues. Refer to the printer’s manual or Canon’s support for instructions.

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HP Printer Is Offline How to Get Back Online?

admin — Tue, 19 Mar 2019 11:33:55 +0000

HP Printer Says Offline - Get Solutions

HP Printer Offline - Learn How To Get Printer Back Online on Windows 10/11 & MAC

You’re not alone if you’ve ever been annoyed by an HP printer that appears to be offline. But fear not! We will provide you the information and answers you need to resolve your problem in this extensive guide.

Now let’s explore the methods and strategies that will enable you to overcome the difficulty of a “HP Printer is Offline on Windows 10/11 and Mac” computer. Your printing journey begins here.

Follow the Method to Fix HP Printer Is Offline Status Issue

Method 1. Uncheck the 'Use Printer Offline' Status

HP wireless printer get disconnected if “Use printer in offline mode” is selected. Therefore a user must ensure that this option is not selected. The following is the navigation to adjust this setting:
Select the ‘start’ menu- click on ‘settings’
Click on ‘devices and printers’
Now choose your HP printer and perform a right-click from the list of printers.
Next, uncheck the “Use Printer Offline” option from the menu. Your HP printer will now resume operating online.

Method 2. Run the Printer Troubleshooter

Open the HP Print and Scan Doctor software on your computer.
Locate and click the Start button displayed on the application’s home screen.
Choose your printer profile from the following screen and proceed by clicking Next.
To troubleshoot and fix any difficulties with your printer, follow the instructions displayed on the screen.
Still your HP printer showing offline error? Check the next method.

Method 3. Perform Firmware Update to Fix HP Printer Offline Issue

Try these tips for firmware update to fix your ‘HP printer keeps going offline’ status on Windows 10/11 or any other operating system.
A. Using HP Smart App :
Launch the HP Smart app on your device and proceed by clicking on the image of your printer to access the settings and management tools.
Navigate to the “Advanced” or “Settings” section and select “Advanced Settings” to open the printer’s Embedded Web Server (EWS).
Choose the “Printer Update” tile on the EWS home page. If you can’t find the tile, go to “Tools” > “Printer Updates” > “Firmware Updates.
If you’re asked to log in, input the PIN found on the printer label, usually located inside the cartridge access area and then click on “Submit.
Navigate to “Check for Printer Updates” and select “Check Now.” Any new updates will automatically install here.
B.Using HP Website:
Verify that, your printer is turned on and connected to your computer.
Navigate to HP software and driver downloads and input your printer model.
Choose “Firmware” from the list of drivers and then click on “Download” and then proceed by following the provided instructions.
Once you are on the HP printer update screen, verify the status of your printer.
a. If the status shows as “Ready,” check the box next to the serial number and then click on “Update.”
b. If the status indicates “Up-to-Date,” it means your printer firmware is already updated.
However, if still your printer says offline then move over to the next step.

Method 4. Assigning a Static IP Address Using HP Smart App

Launch HP Smart on your PC.
Access the Printer settings tab.
Click on Advanced settings within the settings menu.
Choose network from the menu bar.
Expand the Wireless (802.11) menu located on the left-hand pane.
Select Network Address (IPv4).
Select the Manual IP option and provide the subnet mask, default gateway and manual IP address.
To retrieve these details, use the ‘ipconfig’ and ‘arp -a’ commands.
Now nn your pc, open the ‘Command Prompt’.
Press enter after typing “ipconfig” to see the default gateway and subnet mask.
Next, type ‘arp -a’ and press enter.
Choose a unique IP address that isn’t listed in the arp list, ideally falling between 192.168.10.1 and 192.168.10.255.
Adding the Printer with the Assigned IP:
Firstly go to Windows icon and tap on “settings” icon to open it.
Next, navigate to ‘printers & scanners’ option.
Tap on the ‘Add device’ option.
Next, Choose “Add manually” option.
Click “Next” after checking the box labeled “Add a printer using an IP address or hostname”.
Enter the previously assigned IP address and hit ‘next’.
Using a static IP, you have now successfully added the printer to the computer.
Try restarting the printer and seeing if the HP printer is still not responding. If the offline status error message appears, proceed to the next step.

Method 5. Disabling SNMP Status

Start by using the Windows search option to access the Control Panel.
Go to ‘Hardware and Sound’ and choose ‘Printers and Devices’.
Right-click on your designated printer and opt for ‘Printer Properties’.
Move to the ports tab to proceed.
Identify and choose the appropriate port. If your printer is connected via Wi-Fi, the default setting will likely be the Standard TCP/IP Port.
Click on the ‘Configure Port’ button to further customize settings.
Make sure that ‘SNMP Status Enabled’ is not selected and then click OK to save your modifications.
By adhering to these steps, you’ll optimize your printer’s functionality and easily fix HP Printer keeps going offline on windows 10/11 and streamline your printing tasks effortlessly .

Method 6. Remove or Update Outdated Version

Outdated or corrupted printer drivers can be the reason for ‘HP printer offline’ problem . To update or reinstall a driver on your Windows computer, follow these steps.
Firstly, open the “Device Manager” using Windows’ search function.
Now enlarge the “Printers” section.
Thereafter, from the expanded section, locate your printer’s model number and right-click on it and then click on ‘Update Driver’ option.
Next, press on the ‘search automatically’ option and wait for your printers driver to update. Once the process is completed, restart your computer.
If you want to re-install your driver, go to ‘control panel’ and click on ‘remove programs’ and uninstall your existing HP printer driver. Thereafter, configure the HP printer driver after downloading it from HP’s website.
Following the above troubleshooting steps should resolve your HP printer keeps going offline error in Windows 10/11 or any other operating system.

If still printer not responding , run our Diagnostic Tool for printer check up

Printer Diagnostic Tool

Method 7. Check Windows Function Discovery Services

The function discovery services must be set to ‘Start Automatically‘ to fix printer shows offline problem. This service helps your computer in recognising and discovering the printer.
Open the control panel and click on “View Devices and Printers.”
Right-click on your printer’s name, select “Printer Properties” and then click on the “Ports” tab.
Look for WSD in the list and ensure the box is checked.
In Windows, open “Services” and locate both “Function Discovery Provider Host” and “Function Discovery Resource Publication” in the list.
Check that the status shows as “Running,” and the startup type is set to “Automatic.” If not, right-click on the item, select “Properties,” then change the startup type to “Automatic.” Click “Apply,” “Start,” and “OK,” then close the Services window.
Restart both the printer and the computer to confirm the system changes now the “HP printer Says offline” error should no longer occur.
For Windows 10 or any other operating system, the user can restore the printer from offline to online by following these instructions.

Method 8. Uninstall and Install Printer Driver

Open the Control panel by Windows search.
Click on Program and features.
Choose Uninstall after selecting the driver for your printer model.
Once it removed install printer driver again.
Go to the next section if the offline error is still causing the printer to not respond.

Method 9. Check Your Wire Connection

Due to an incorrect connection, an HP printer may occasionally get offline on Windows 10/11. To correct this, take the following actions:
Check if USB cable’s both end are properly connect to printer and computer. If you have wireless connection make sure the printer and router connectivity is compatible.
Additionally, confirm that the power cord is correctly connected between the printer and the power socket and is undamaged.

Method 10. Look for Network Connection Errors

Look for potential network connection problems if your HP printer keeps going offline on windows operating system.

One of the key reasons for the printer showing offline can be issue with its Wifi connectivity.

Another key reason can be that printer’s IP address is not configured properly in the laptop or the desktop.

Hence an error message pop’s up saying “Printer is offline”. Follow these instructions to make sure the IP address is configured correctly:

Open ‘HP configuration screen’.

Click on ‘networking tab’ from settings.

Click the drop-down menu and choose IP address.

Click on the manual setting option and enter the accurate IP address correctly.

These steps will allow you to eradicate the error that comes due to the wrong IP address.

Method 11. Other Important Factor

Whenever HP printer offline error occurs, consider these factors-
If your printer connection is wireless, always ensure that printer and computer are connected on the same WiFi network. Click here to know more about connecting your HP printer to wireless network
It is important to always restart your computer after configuring an HP printer to preserve the printer’s settings
Paper jams, low ink levels, voltage fluctuations, lack of compatibility are other reasons that may cause your printer to go offline.

Use These Methods to Fix HP Printer Shows offline Error on Mac

Method 1 - Run Diagnose and Fix

Type “HP smart App” into the “Spotlight” search bar on your Mac.
The HP smart App is available for download from the HP website if it isn’t already installed on your Mac.
Choose your printer from the HP Smart App. Choose the “Diagnose and fix” option after clicking on “printers” in the top menu bar.
Select “Start” to begin the troubleshooter.
This should fix your problem of “why is my HP printer offline” error.

Method 2 - Re-Add the Printer on MAC

Follow these solution steps when HP printer shows offline status.
Select the “Spotlight ” icon from the top menu bar > Search and open “Printers and Scanners”.
Select your printer from the list > Click on “Remove printer” option > Select “Remove printer” option again when prompted.
Click the “Add printer” option and then choose your printer from the list.
Lastly, click on “Add” to complete the process.

Method 3 - Resetting the Printing system

Select the “Spotlight” icon on the top menu bar and open “Printers and Scanners”.
Right click on the white box and select “Reset printing system” option.
Then, click on “Reset”.
Thereafter, restart your printer.
Then, add your printer again (instructions explained in above section).
We hope that the aforementioned techniques will help you easily address printing and fix your HP printer offline issue on Mac

Method 4 - Create a manual IP connection

Access your Mac and click on the Apple menu in the top-left corner.
Choose “System Preferences” from the dropdown menu.
Click on “Printers & Scanners.”
Press the “+” icon below the printer list to add a new printer.
Hold the Control key and click on the toolbar, then select “Customize Toolbar.”
Drag the “Advanced” icon to the toolbar and click “Done.”
Click on “Advanced.”
In the Type field, choose “HP Jetdirect – Socket.”
Enter the printer’s IP address in the text address field.
Give the printer a recognizable name in the Name field.
Choose the printer driver from the “Use” dropdown menu.
Click on “Add” to complete the setup.
These manual setups should establish an IP connection on your Mac with the HP printer.

FAQ

Can paper jams cause the printer to go offline?

Yes, paper jams can lead to the HP printer showing offline. Check for any paper jams in the printer and clear them carefully.

How do I resolve low ink levels in my HP printer?

To resolve low ink levels, follow these steps:
Check the ink levels on your printer’s control panel or computer software.
Replace any low or empty ink cartridges with new ones.

Are there any software-related issues that could cause this problem?

Yes, software-related issues like corrupted printer drivers can cause the printer keeps going offline error. Therefore, to fix this reinstall the printer software using the latest drivers from the HP website.

What should I do if printer remains disconnected after trying all the solutions?

If you are still facing this issue, consider the following:

Turn off the printer, wait for a few seconds, and then turn it back on.

Restart your computer and check the printer’s status again.

Can a faulty USB cable be the reason for the disconnected status?

Yes, a faulty USB cable can disrupt communication between the printer and the computer, leading to an offline status. Use a reliable USB cable and check for any physical damage.

Are there any specific HP printer models more prone to this issue?

While printer may face connectivity issues like HP printer keeps going offline frequently, some older HP models or those using outdated firmware might encounter this problem more frequently.

Conclusion –

In order to avoid the ‘HP printer is offline’ error, you need to make sure that all printer drivers are accurately installed & updated. Constant and timely updating of system settings and printer drivers eradicates the possible errors that can occur while using the printer.

Remarks– This is not HP official page and information provided here is for your knowledge purpose only. For our complete disclaimer, visit our Disclaimer Page.

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