Why Does my Canon Printer Say it's Offline?
Canon Printer Is Offline Error - How to Get it Online on Windows & MAC
This write up focuses on “My Canon printer is offline” error. In the subsequent section we have discussed about the main reasons which causes the offline error. Furthermore, in the write up we have explained the effective quick fix steps for Windows and Mac operating system.
Steps to fix 'Canon Printer Offline' Error on Windows 11/10
Firstly, check for basic connection issue which may show ‘Canon printer offline’ status on Windows 10 and 11. Hence, ensure your printer is receiving power properly and is connected to the computer either through the USB cable or through a wireless network.
Method 1- Disabled 'Use Printer Offline' Status
Follow the given steps to make sure your Canon printer is free from Canon Printer Offline errors-
- Firstly, restart your printer and open run box from Windows search bar.
- Thereafter, open your control panel on computer and choose ‘Device and Printers’.
- Next, your installed Canon printer will display on your computer screen.
- If you see your printer with a green check mark > then right click on your printer icon and choose ‘See what’s printing’ option.
- However, if you see your printer in grey color, right click on it and select ‘Set as default printer’ option. Refer to the image below.
- As the final step, click on the printer option. If you see two check marks next to the options ‘use Canon printer offline’ or ‘Pause Printing’, uncheck them to bring your printer back online from offline mode.
Method 2- Ensure 'SNMP Status Enabled' Box Is Unchecked
To resolve the “Canon printer says offline error” on Windows 10, follow these steps:
- Open the Windows search bar and type “Run” to access the dialog box > Press Enter.
- In the dialog box, enter “control panel” and hit Enter to proceed.
- Select “Hardware and Sound” from the available sub-categories.
- Click on “Devices and Printers” in the window that appears.
- To proceed, right-click on the icon representing your printer and select “Printer Properties.”
- Go to the “Ports” tab located at the top of the window.
- Select “Configure Port”.
- Uncheck the “SNMP Status Enabled” checkbox.
- Click Ok to save changes and exit the window.
- Verify if the issue has been resolved.
Following these steps should help in resolving the offline error with your Canon printer on Windows 10.
Method 3- Faulty/Outdated Printer Drivers Can Also Lead to the Canon Printer offline Error
If your ‘Canon Printer keeps going offline Windows 10,’ outdated or faulty printer drivers might be the cause. Ensure you install and update the correct printer drivers for your system. You can choose to update them manually or automatically
Here are the steps to update the Canon printer driver:
- To begin, access the search box on your Windows system and open the ‘Run’ dialog box.
- Next, enter ‘devmgmt.msc’ into the Run dialog box, following the example shown in the image
- Next, device manager window will open. Proceed by expanding the ‘print queues’ option to locate your Canon printer within the list.
- Then, right click on your Canon printer model and click on ‘Update Driver’ option from the menu.
- The next step is to select the ‘Search automatically’ option to update your printer’s driver software. Once completed, restart your computer. These actions will effectively resolve the offline issue with your Canon printer on Windows 10.
Method 4 -Disable Firewall Settings
- Open the Control Panel.
- Click on “System and Security.”
- Choose “Windows Firewall.”
- On the left side of the screen, click on “Turn Windows Firewall on or off.”
- Click on the bubble next to “Turn off Windows Firewall.”
- Click on “OK” to save the changes.
- Else try next next method to resolve showing offline error.
Method 5 - Change Wireless Network Settings
- Ensure that printer and computer connected with USB cable, and both connected to wifi network.
- Now Open the IJ Network Tool (you can download it from website).
- Select the Printer with USB Port and Choose configuration.
- Click Search to find a new network.
- Select the network from the list and click on ‘Set’ button.
- Choose Change Setting option from the appear window.
- Click Next after typing the router password and again select finish button and next click on OK button.
- Click yes to confirm settings the information to the printer.
- It will ask the printer password (which found back on the printer) , enter the password and press ok button.
- You will get a confirmation message on the screen once the setting has changed successfully.
Method 6 - Ensure the Canon Printer's Spooler Service is Turned ON
Confirm that Canon printers spooler server is turned ‘ON’. If it shows as ‘OFF’, your Windows 10/11 system will display an “my Canon printer is offline” error.
Therefore you make sure that your spooler service is turned on by following the below steps-
- Go to the Window search bar and open ‘Run’ dialog box. Then, type ‘services.msc’ and hit enter.
- From the ‘properties’ window, find the ‘printer spooler’ option.
- Once located, make sure that the status of spooler is in ‘running mode’.
- If the status is not currently running, right-click on the printer spooler and choose the ‘Start’ option.
- To restart the printer spooler service, right-click on the ‘Printer Spooler’ option, and then select the ‘Restart’ option.
- Now, close the ‘Properties’ window and check the status of your printer. It should currently be set to ‘online’ mode.
Hopefully by following these steps you will be able to resolve your ‘Canon printer showing offline on Windows 10’ error.
Still not able to fix Canon printer says offline , run our Diagnostic Tool
Method 7- Clear Your Print Spooler
- For Windows users, press Windows + R, type “services.msc,” and hit Enter.
- Scroll your service window down and locate “Print Spooler” in the Services list.
- Right click on to stop the services.
- Open File Explorer and navigate to: C:\Windows\System32\spool\PRINTERS.
- Delete all the file from this folder by selecting all.
- Return to the Services window, right-click on “Print Spooler,” and select “Start.”
- Try printing a test page or document to check if the issue has been resolved. If the problem persists, go ahead.
Method 8- Ensure your Canon printer is 'Set as Default'
Due to the wrong settings in the computer Canon printer can shows offline error. So thereafter, check your Windows 10/11 settings ,and ensure that your printer is selected as the “Default printer”.
Here are the steps to set up your Canon printer as the default:
- Open ‘Control Panel’ from windows search and go to the ‘Devices and Printers’ option.
- Next, from the displayed list of printers, right click on your printer > select the option of ‘set as default’. Once your printer is set as default, you will see a Green check mark on it.
How To Fix 'Canon Printer Keeps Going Offline On Mac Error
Follow these two methods to fix ‘Canon printer goes offline’ on Mac error-
Method 1- Reset Apple’s Printing System
Poor network settings can impact the printing system due to. which Canon printer might shows as offline on a Mac. Therefore, to fix this error follow the below steps-
- Initially, navigate to the Apple Menu.
- After that, choose the ‘System Preferences’ option from menu.
- From the next screen, click on the ‘Printer & scanner’.
- A pop window will open in the left side of panel > Right click on it and choose ‘Reset Printing System’ Option.
- You will be prompted to enter a username and password. Please input both sets of credentials.
- Select the ‘OK’ button now.
- Wait for few second until printer list opens.
- Re-add the printer using the ‘+’ sign once more.
- Your printer will now switch from ‘offline’ mode to ‘online’ and will be ready for printing.
Method 2- Delete and Re-Add Printer
Navigate to the Apple Menu and click on ‘System and Preferences.’
- Locate and click on the ‘Printer and Scanner’ option on the following screen.
Choose your printer from the left panel, then click on the (-) symbol. Select the option to delete the printer as prompted.
- Next, click on the (+) sign and opt for ‘Add printer or scanner.’
- A list showcasing installed printers will appear. Select your model and click on the ‘OK’ button.
Allow a few seconds for the printer to be added to the left side pane as indicated.
Rest assured, this process ensures that you will no longer encounter Canon printer keeps going offline errors.
Method 3- USB Connection Method to Get Back Printer 'Online' from 'Offline' Mode
- First, press and hold power button to hard reboot the Canon printer.
- Now, go the the ‘Printer and Scanner’ option using ‘System Preference’ on MAC and delete your printer from your Mac device.
- Then, uninstall the Canon printer driver from ‘Utilities’.
- Now, unplug the Mac and printer with USB cable
- Thereafter, download the latest version of Canon printer drivers from website (as per your Canon Printer’s model number) and install it on your Mac.
- Now, press and hold the power button to restart the Canon printer.
- Again connect your Mac and printer using USB cable.
- Thereafter, click on ‘Apple’ menu and open ‘System and Preference’. Now open ‘Printer and Scanners’ & add new printer using the ‘+’ sign.
- Lastly, your Canon printer status will be in ‘online’ mode and it’s ready for print.
Conclusion
By following the comprehensive steps outlined in this guide, users can effectively resolve ‘Canon printer keeps going offline’ error on windows and mac OS. By implementing these methods, users can swiftly address offline status issues, allowing uninterrupted printing experiences.
Remarks– This is NOT Canon’s official page and information provided here is for your knowledge purpose only. For our complete disclaimer visit our disclaimer Page.
FAQ's
Canon printer shows offline error occurs when the printer is unable to receive any print commands from the system. The common reasons for this problem are described in brief below:
- Default settings issue: Wrong default printer settings may be the reason due to which your Canon printer goes offline. Therefore you need to make sure that your printer is selected as ‘Default Printer’.
- Use Printer Offline Enable – Offline Status option not disabled that’s why printer may be goes in offline state.
- Printer spooler error: A technical error in the printer spooler maybe the cause of this offline problem.
- Inappropriate paper feeding: The jamming of the printing sheets in the Canon printer is a common cause due to which you may face ‘Offline’ error. Therefore make sure that the papers are properly inserted in the Machine.
- Issues with the USB: A poor connection between the printer USB & the computer due to loose wiring may result in ‘Offline’ error. So make sure that the connection between printer and computer is made properly.
- Due to the connection error: Improper connection or no connection between the computer and Wifi router may break off the connection between printer & wi-fi router causing ‘offline’ error.
So these are some of the reasons due to which offline error occurs in Canon printer.
However, in the above section we have discussed about the effective methods for ‘Canon printer offline error’ on Windows 10 computer and Mac machine.
Ensure the USB or Ethernet cable connections are secure. Restart both the printer and the computer. Also, check for any error messages on the computer’s printer settings.
It’s recommended to periodically check for firmware updates for your Canon printer. Manufacturers release updates to fix bugs, enhance performance, and improve compatibility.
Yes, a weak or unstable Wi-Fi signal can lead to connectivity issues and cause the printer to go offline. Ensure the printer is within range and there are no interferences disrupting the signal.
Yes, resetting a Canon printer to its default settings can sometimes resolve offline issues. Refer to the printer’s manual or Canon’s support for instructions.