Troubleshooting – Easy Printer Support https://www.easyprintersupport.com Printer Information & Support Tue, 20 Feb 2024 12:30:17 +0000 en hourly 1 https://www.easyprintersupport.com/wp-content/uploads/2019/01/cropped-HP-SUPPORT-ASSISTANT-150x150.png Troubleshooting – Easy Printer Support https://www.easyprintersupport.com 32 32 A Hassle-Free Solution – How to Clear Your Printer Spooler When Print Queue Job Stuck https://www.easyprintersupport.com/how-to-clear-printer-queue-and-spooler/ https://www.easyprintersupport.com/how-to-clear-printer-queue-and-spooler/?noamp=mobile#respond Fri, 29 Sep 2023 05:30:42 +0000 https://www.easyprintersupport.com/?p=39310 Read moreA Hassle-Free Solution – How to Clear Your Printer Spooler When Print Queue Job Stuck

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Clearing Your Printer Queue/Spooler Job Issues

HP-Printer-Issue

Easy Guide on How to Easy Steps to Clear Printer Queue and Spooler Problems

Dealing with a printer queue issue can be frustrating, causing delays in your tasks. Printer queues and spoolers store printing tasks and can sometimes encounter issues, causing printing problems. Follow this guide  to clear printer queues and spoolers:

Method to Cleaning Your Printer Queue Jobs Stuck in Windows PC

These are the methods by which you can clear printer queue on Windows.  

Method 1- Restarting the Print Spooler Service

  • Begin by pressing the Windows key and the letter ‘R’ simultaneously on your keyboard. This will open a small window. 
  • In that window, type in “services.msc” and then press the ‘Enter’ key. Thereafter, hit on the ‘OK’ button.

in-the-run-box-type-servicesmsc-and-press-enter

  • Now, in the Services window that appears, scroll down until you find an option called “Print Spooler.” Click on it, and then select “Stop” to pause this service temporarily.

stop print spooler

  • Next, open File Explorer. You can do this by clicking on the folder icon in your taskbar or by pressing the Windows key and the letter ‘E’ at the same time. Once File Explorer is open, navigate to the following location: “C:\Windows\System32\Spool\PRINTERS”. To move to this location, simply type it into the address bar at the top and press ‘Enter’ on your keyboard.

Windows key and e

spool system

  • In this folder, press ‘Control’ and ‘A’ simultaneously on your keyboard. This will select all the items in the folder. With everything selected, right-click on any one of the items, and from the context menu that appears, choose “Delete.” 

delete all files

  • Confirm the deletion if prompted. This action will remove all print jobs that were queued up.
  • Finally, return to the Services window mentioned in step 2 and click on “Print Spooler” again. 
  • This time, select “Start” to resume the print spooler service. 

start printer spooler

  • By following these ‘deleting printer spooler files’ steps, you should have successfully cleared any pending documents from the print queue, leaving it empty.

Method 2 - Using CLI (Command Prompt)

Here are the instructions to clear the print queue:

  • Click on Start.
  • Type Command.

CMD

  • Right-click on “Command Prompt” and choose “Run as administrator”.

run cmd admin

  • Type ‘net stop spooler’ and then press “Enter”.

net spooler

  • Type ‘del %systemroot%\System32\spool\printers* /Q’ and press “Enter”.

system 32

  • Type ‘net start spooler’ and press “Enter”.
  • The print queue on your Windows system should now be cleared. Type ‘exit’ and press “Enter” to exit the command window.

Method 3 - Using GUI

  • Click on the Start menu in Windows.

start 2

  • Click on the Settings icon.

settings 2

  • Select “Devices”.

device

  • Choose “Printers & scanners” from the left column.

printer and scanner

  • Click on the printer you want.

printer 1

  • Click on “Open queue”.
  • A list of pending print jobs will be displayed.

kk

  • Right-click on a document you wish to remove from the queue.
  • Click “Cancel” to remove or clear the document from the queue.

clear

If clearing the queue doesn’t fix your print queue problems, consider restarting the Print Spooler Service and clear the files from system folder.

Steps to Learn How to Clear your Printer Queue on a Mac PC

If you are using a Mac device, here are two effective and convenient methods to clear the printer spooler queue jobs.

Method 1: Clearing the Printer Queue on Mac

  • On your Mac, locate the printer icon in the Dock and hover your cursor over it to reveal the printer’s name. Then, select it to open the “Printer Utility”.

printer icon

utility

  • Select the print job you want to remove from the queue and click on the “X” button next to it. This action will cancel the print job and clear the queue. 

Deleting_print_job

  • Alternatively, you can choose a print queue item and press “Command + Delete” to delete it.

Method 2: An Alternative Way to Clear the Printer Queue on Mac

  • Click on “Apple” icon and select “System Preferences”.

system-and-preference

  • Select “Printers.”

Printer-and-scanner

  • Choose the active printer and click on the “Open Print Queue” icon.

open-print-queue-mac

  • Select and cancel the print jobs as needed. This action will remove any unwanted print jobs from the queue.

The Right Time to Clear Queue or Print Spooler Job

Clearing the print queue or print jobs is something you should consider in the following situations:

  1. Print Errors: If you encounter any print errors such as a job getting stuck, a document not printing correctly, or a print job taking an unusually long time to complete, it’s a good idea to clear the print queue.
  2. Print Job Stuck: When a print job is stuck in the queue and is not progressing, it can prevent other documents from printing. In such cases, clearing the queue can resolve the issue.
  3. Print Queue Clogs: Over time, print queues can become clogged with multiple print jobs, especially if you print frequently. Clearing the queue periodically can help prevent clogs and ensure smoother printing.
  4. Before Printing Important Documents: If you’re about to print important documents, clearing the print queue ensures that there are no old or unnecessary print jobs that could interfere with the new ones.
  5. Software Updates: After updating your printer drivers or printing software, it’s a good practice to clear the print queue. This ensures that any compatibility issues from previous print jobs are resolved.
  6. Networked Printers: If you’re using a networked printer shared by multiple users, clearing the queue can help manage print jobs and prevent conflicts, especially if someone else’s job is causing issues.
  7. Print Spooler Errors: In Windows, if you encounter errors related to the print spooler service, clearing the print queue is often a recommended troubleshooting step.

Conclusion

Learning how to clear printer queue/spooler job errors is an essential skill for anyone who relies on a printer regularly. Hence, by following the steps outlined in this guide, you can troubleshoot and resolve common printing issues with confidence. Remember that staying proactive by keeping your printer and drivers updated can prevent future problems. 

Frequently Asked Questions

Print jobs can get stuck due to various reasons, including communication errors, driver issues, or paper jams.

In most cases, you need to access the printer queue directly on the computer connected to the printer.

To prevent future issues, keep your printer drivers updated, use high-quality paper, and handle your printer with care.

Typically, printer queue management is done on a computer rather than a mobile device.

It’s recommended to restart the computer and the printer to ensure a clean slate and avoid any lingering issues.

The printer spooler manages print jobs in the queue. Clearing it resolves issues like stuck or corrupted print jobs, allowing for smooth printing.

Tags: clear printer spooler, how to clear print spooler queue, how to clear printer queue, how to clear printer queue when stuck, how to clear printer spooler, how to clear printer spooler queue
]]> https://www.easyprintersupport.com/how-to-clear-printer-queue-and-spooler/feed/ 0 How to Clean Printhead: Boost Your Printer’s Performance https://www.easyprintersupport.com/how-to-clean-printhead/ https://www.easyprintersupport.com/how-to-clean-printhead/?noamp=mobile#respond Thu, 28 Sep 2023 04:38:21 +0000 https://www.easyprintersupport.com/?p=39079 Read moreHow to Clean Printhead: Boost Your Printer’s Performance

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Printer Head Cleaning Solutions

HP-Printer-Issue

How to Clean Printhead : The Ultimate Guide to Optimize Your Printer?

A clogged printhead can result in streaky, incomplete, or faded prints, which can be frustrating. The good news is that cleaning a printhead is a relatively simple process that you can do on your own. In this article, we will guide you through the steps to effectively clean your printhead and restore your printer’s performance.

Understanding the Right Time to Clean Your Printer's Printhead: A Must-Know for All

To determine if your printer’s printhead needs cleaning, look out for the following signs:

  1. Faded Prints: If your prints appear faded or have missing sections, it’s a clear indicator of a clogged printhead.
  2. Streaks and Lines: Horizontal streaks or lines across your prints are a common symptom of printhead blockages.
  3. Incomplete Printing: When your printer fails to print entire sections of a document, it’s time to address the printhead issue.

Print Head Cleaning Tips: Methods for Optimal Results 

Printhead can be cleaned by two methods-

  1. Automatic method
  2. Manual method

Hence, below in this article we will cover both the methods in brief.

1- Cleaning your printhead using automatic method 

Steps For Windows – 

Instructions for Automatically Cleaning the Printhead on Windows PC are as below:

  • To initiate the print head cleaning process on a Windows system, first open “Control Panel” from windows start menu.

Control panel

  • Next, locate and select the option labelled “Hardware and Sound” or “Printers and Other Hardware.” The specific wording of this option may vary depending on your Windows version.

hardware and sound

  • Now, within this section, find and select “Device and Printers”.

Device and Printers

  • Now, identify your connected printer, then right-click on it to reveal a context menu. From this menu, select “Properties.”

properties

  • Inside the printer properties, navigate to the “Maintenance” or “Hardware” tab.

Maintenance

  • Here, you will find various cleaning options; choose the one that pertains to your situation, such as “Clean Heads” or “Clean Cartridges.” If prompted to select which printheads to clean, opt for “All Colors” if available.

clean head

  • Initiate the cleaning process by clicking on “OK,” “Start,” or a similar command as indicated. Be sure to follow any on-screen instructions that appear during this process.

start

cleaning in progress

  • Continue to follow and respond to on-screen prompts as your printer performs the cleaning operation. 
  • In some cases, your printer might request to print a test page. If you are satisfied with the results, your task is complete. However, if the print quality remains unsatisfactory, consider repeating the process.

Steps For Mac – 

Instructions for Automatically Cleaning the Printhead on Mac are as below:

  • Ensure that your printer is powered on and has at least one sheet of paper loaded.
  • Click on the Apple menu located at the top-left corner of your screen, and then select “System Preferences” from the dropdown menu.

system

  • From “System Preferences”, click on “Printers & Scanners.” 

printer and scannners

  • Select the printer you wish to clean. Click on the printer’s name in the left sidebar to choose it.

select the printer

  • Proceed by clicking on “Options & Supplies.” You can find this option in the middle of the window.

option and supply

  • Within the Options & Supplies section, click on “Utility.” This tab is situated at the top of the page.

utilityy

  • Locate and click on “Open Printer Utility.” This option is found in the middle of the page.

open printer

  • Look for the “Cleaning” option, which might be labelled as “Head Cleaning” or “Cartridge Cleaning.” Its position and appearance may differ depending on your printer model.

head cleanings

    • If there’s a drop-down box at the top of the window, click it and select “Cleaning” from the menu if available.
    • If you cannot find a “Cleaning” option, it’s possible that your printer does not support self-cleaning. In this case, refer to the printer’s manual or online documentation for further guidance.
  • Follow any on-screen prompts that appear during the cleaning process. If you receive specific instructions or requests, be sure to comply. If the option is available, you may also choose to print a test page to verify the effectiveness of the cleaning process.

next

cleaning

print

  • If, after cleaning, your prints still show signs of clogged printheads, you may need to resort to manual printhead cleaning methods to resolve the issue.

2- Cleaning your printhead using manual method

  • Begin by folding a dry paper towel into quarters and placing it inside a plastic container.
  • Pour approximately two inches of hot water onto the paper towel to ensure it is fully submerged.
  • Open the printer and carefully remove all ink cartridges from the machine.

Remove ink

  • Set the cartridges aside on a separate paper towel, making sure they are placed facing upward, as you proceed with the printhead cleaning process.
  • Lift the Gray latch located behind the cartridge carriage, which secures the cartridges. This action will release the printhead from the printer.

lift the gray

  • Gently pull out the printhead to detach it from the machine.
  • Dampen a lint-free cloth with hot water.
  • Use the damp cloth to delicately wipe away any excess ink from the printhead nozzle.
  • Submerge the printhead in the container with the paper towels, ensuring that the nozzle is facing downward. Be cautious not to touch the nozzle, as it is susceptible to damage.
  • Allow the printhead to soak for approximately ten minutes. Then, remove it from the container and place it on a dry paper towel for fifteen minutes, with the nozzle facing upward.

Soack ink

place it dry towel

  • Reinstall the printhead back into the printer. Don’t forget to secure the latch! Afterward, reinstall the cartridges and initiate the cleaning function on the machine once again.

reinstall

Conclusion

Keeping your printhead clean is a simple yet crucial task to ensure your printer continues to deliver exceptional print quality. By following the steps outlined in this guide and using the right supplies, you can maintain your printer’s performance and save on unnecessary repairs or replacements. Happy printing!

Frequently Asked Questions

You should clean your printhead whenever you notice a decline in print quality. For most users, cleaning it every few months is sufficient.

No, it’s best to use isopropyl alcohol as it’s specifically designed for this purpose and won’t damage your printhead.

Not necessarily. Some printers allow in-place cleaning, but consult your manual for guidance.

Yes, if you’re not careful, you can damage the printhead. Follow the instructions carefully and use gentle, controlled movements.

If cleaning doesn’t help, you may need to replace the printhead, which should be done by a professional technician.

It’s not recommended, as tap water can contain minerals that may leave residue on the printhead.

Tags: clean your printhead, cleaning printer heads, how to clean printer head, print head cleaning solution, printer head cleaning solution
]]> https://www.easyprintersupport.com/how-to-clean-printhead/feed/ 0 Troubleshooting Guide to Fix HP Laptop Black Screen https://www.easyprintersupport.com/hp-laptop-black-screen/ https://www.easyprintersupport.com/hp-laptop-black-screen/?noamp=mobile#respond Tue, 10 Dec 2019 05:33:33 +0000 https://easyprintersupport.com/?p=3114 Read moreTroubleshooting Guide to Fix HP Laptop Black Screen

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HP Laptop Having a Black Screen on Startup

There are various reasons why HP laptop screen goes black. This writeup is specially designed for the purpose of providing best solution to fix this black screen issue with HP laptops.

The HP laptop randomly goes black due to the following reasons.

  • Due to incompatible display driver software.
  • A failing backlight which occurring due to software issue.
  • Overheating of laptop causing Windows to give the black screen error.
  • The laptops inbuilt feature turning the screen featureless or black in color.
  • Video card or processor of laptop causing overheating.
  • Incompatible Windows 10 installation
  • Windows update software and driver errors.
  • Due to Display issues
  • Faulty power supply causing overheating problem.
  • Loose data cables can also force a screen of the HP laptop to go black in color.
  • Corrupted software and virus is another common reason which causes this issue.

Note- The issue of black screen can also occur while installing windows 10 on a formatted drive.

Steps To Repair Your HP Laptop Black Screen After Login​

1. Hard Reset Or Restart Of HP laptop (3 minutes)

Incase if your screen goes black, firstly follow these simple troubleshooting  steps-

  • The easiest way to repair the issue is by turning off the laptop by holding the start button.

turning off the laptop by holding the start button

  • Then unplug the charger and remove the battery.

unplug the charger remove hp laptop battery

  • Thereafter press and hold down the start button for 60 seconds. This will repair the black screen easily.

hold down the start button for 60 seconds

To troubleshoot this problem with restart, make sure that you are restarting the HP laptop within a timeframe of 3 minutes. Use the below steps to restart the laptop.

  • Shut down the HP laptop which displays a black screen.
  • Remove all power supplies, the power cable battery, and the external storage device.
  • Shut down the laptop and wait for 1 to 2 minutes.
  • Reconnect the laptop with power cable and battery.
  • Sign in with your password to see if the black screen issue is resolved.

2. Restart the 'explorer.exe' process to fix HP laptop Black screen on the startup of Windows 10

If your HP laptop is showing Black screen on startup of Windows 10, check for ‘explorer.exe’ process as this error can cause the screen to go Black.  To fix this problem follow the below steps- 

  • On the keyboard press the Ctrl, Alt  and Del keys at the same time to open the ‘task manager’.

open task manager

  • Then go to the ‘Detail Tab’ as shown in the below image and search for the option ‘explorer.exe’ process.

open services process

  • Click on ‘explorer.exe’ option and after that click on ‘end task’ button. 
  • Now restart your laptop to check if your HP laptop Black screen issue is resolved. If its still not resolved then continue to the next step.  
  • Go to the Task Manager again and click on the ‘File’ option and select ‘Run New Task’. Refer to the below image. 

run new task on task manager

  • Now type ‘explorer.exe’ and press ‘Enter’.

Type explorer.exe and press Enter

  • Now the process will run and your laptop screen issue will be resolved.

3. Update the Laptop Graphic Driver

Old version of graphic driver software may cause Black screen error on laptop. To fix this follow the below steps- 

  • From your keyboard press Windows + X  simultaneously and then select ‘Device Manager’.

device manager

  • Expand out on the ‘Display Adapters’ and right click on the ‘Graphic Driver’ & select ‘Properties’.
  • On the Next pop up windows, click on the ‘Update Driver’ tab.

update driver

  • Finally select ‘search automatically for updated driver software’ option.
  • This will resolve your graphic driver problem.

How to Fix HP Laptop Black Screen At Startup With No Access To Sign In

1. Recover From Bios Settings

  • First Turn off your laptop Followed by pressing power button.
  • Now press Windows key + B key from your keyboard simultaneously and press power button for a second. 
  • Now your laptop power light will turn on and after that your screen will go black after around 40 second.
  • Next wait to finish the process BIOS Update on your HP laptop .

black screen error

  • After this restart your laptop and your black screen error will be fixed.

2. Boot the Laptop in the Safe Mode

You will need Windows 10 media installation for this situation. Hence you need to download and burn installation media to USB or DVD.

Thereafter follow the below given instructions- 

  • Firstly connect media to HP laptop and turn off your laptop and boot it from installation DVD or USB.
  • Next it will show ‘Repair this Laptop’ option. 
  • Now shut down laptop and troubleshoot it.
  • Go to the Advanced Options > Startup Settings > Restart.

Advanced settings option

  • Now Press F5 to Safe Mode with Networking and press ‘Enter’ to open ‘Safe Mode’.

This process will fix your HP laptop error of Black screen after startup.

3. Disable Fast Startup

To disable fast startup follow these instruction- 

  • Go to the ‘Control Panel’ from search bar of Windows and click on ‘Power Options’ button.

click on the power button

  • Next click on ‘Choose what power buttons do’.

Click Choose what power buttons do

  • Click on ‘Change settings that are currently unavailable’ option.

Click Change settings that are currently unavailable

  • Now uncheck the ‘Turn on fast startup (recommended)’ option. Then click on ‘Save changes’.

click uncechk

  • Lastly restart your laptop to check if your Black screen issue is fixed or not. 

Measures to fix Black screen issue in HP Laptop

A black screen in the HP laptop hinders the work performance of a laptop. It indicates that the hard drive or the motherboard of the laptop is at fault. This interferes with the overall performance of the laptop. The black screen indicates the motherboard chip of the laptop is faulty. Hence saving important files becomes difficult.

The following steps allows the use to rectify the error of the HP Laptop screen going black.

  • Turn off your laptop
  • Remove the power chord, battery and any other external peripheral devices.
  • Press and hold the power button for 60 seconds and then release.
  • Plugin the battery and charger. Do not plug in anything else.
  • Now reboot your laptop to see if it functions again.
  • Perform the power drain exercise, which means unplug the power source and ensure the laptop is left idle for few minutes before you restart.
  • You can raise a troubleshooting request for an HP laptop Black screen error if you are not able to identify the issue which is causing this error.
  • Check for any led indicating overheating. 
  • If the led is on the CAPS lock  button is on and the power button light is static, connect the laptop to an external monitor. Now check if the Black screen issue is occurring on external monitor.
  • Turn off the computer and then reconnect the power chord.
  • Press and hold the ‘Window’ key and ‘B’ key along with ‘power’ button for 2 to 3 minutes.
  • Now release the power button. You might hear  series of beeps.
  • This step enables the recovery process of the HP update to begin automatically.
  • You can follow the on-screen instructions and follow the given steps to remove the Black screen error in HP laptop.

Conclusion : 

HP products work efficiently but an HP laptop black screen error changes the direction of the performance of the laptop. Therefore we hope that the troubleshooting steps mentioned in this article will help you in fixing your screen problem. However if you are not able to fix your issues then fell free to contact us.

Keep on scrolling on our website for more such interesting articles. 

Remarks– This is not HP official page and information provided here is for your knowledge purpose only. For our complete disclaimer ‘click here‘

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Tags: how to fix hp laptop black screen, HP Laptop Black Screen on startup, laptop black screen on startup hp
]]> https://www.easyprintersupport.com/hp-laptop-black-screen/feed/ 0 How to Identify and Fix Common Hp Printer Errors with Rigid Solution https://www.easyprintersupport.com/common-hp-printer-errors/ https://www.easyprintersupport.com/common-hp-printer-errors/?noamp=mobile#respond Tue, 23 Jul 2019 08:42:56 +0000 https://easyprintersupport.com/?p=2231 Read moreHow to Identify and Fix Common Hp Printer Errors with Rigid Solution

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How to Identify and Fix Common Hp Printer Errors with Rigid Solution

HP-Printer-Issue

There are two most common errors that occur in HP printers, one error is the issue with the firmware. The only way to resolve this issue is that you need to constantly update the firmware on your system. The best way to eradicate errors is restart your printer. Please get the timely service done get hp printer error code list here. The hardware issue in the printer can occur due to the fuser being faulty in the hp printer,

What is error 79 in an HP Printer?

This is a common error in the HP Printer, In case the display reflects this error 79. This is caused by malformed postscript documents. The easiest way to rectify this error is turning off the printer then please switch it on again this will help you rectify this error. As restarting the hp printer resets the printer for printing once again. 

Please note this error is caused by an error in the print job. You need to rectify your print job by restarting the printer.  

What is error E2 in HP Printer and why does it occur?

The HP Printer error E2 is a common error which occurs while printing when the length of the paper does not match the paper that has been loaded for printing, the easiest way to rectify this error is please click on the printer settings and adjust type of paper to be used. Also before rectifying this error please cancel the print jobs.

Why does HP printer show errors?

The most common reason for hp printer to show errors is the connection between your printer, please ensure the printer is securely connected to the computer is the error still persists the issue is with the printer drivers, USB drivers or USB ports and Internet connection in case of a wireless printer in HP.

How do I fix my HP printer not responding error?

To fix this error you need to open the devices and printer section in control panel, select the printer from the list then click on printer properties, Now select the appropriate port from the port tab click on apply and ok this will save the changes and rectify the error of “not responding” you can also press ctrl + alt + del to end a task this also rectifies the not responding error. 

Why is my hp printer unavailable?

The printer reflects as unavailable because the operating system of your computer is outdated or the printer driver needs to be uninstalled and reinstalled again because the version currently installed in your system is outdated. In this case the error message reflected will say hp printer is unavailable. 

Why has my hp printer stopped working wirelessly? 

The hp printer not printing or stopped working wirelessly because it is not connected properly to the wireless network. You can click on the control panel and then print a wireless print test report. Just by clicking the wireless button also you can print this report effortlessly/

What are the common errors in hp printer?

HP Printer Error code 11 depicts paper is out-In case your printer is not out of paper this error can occur due to faulty paper tray or paper sensor. You need to readjust the paper tray and clean the paper tray and paper sensor. This will resolve the error.

HP Printer Error code O2 means the printer is warming up, turn off the printer reattach the USB cable for it turn off the printer then restart the printer again if it shows ready It means the issue has been resolved if not then it means there is a hardware issue. 

HP Printer Error code 10– Supplies memory error, this error is associated with the cartridge of the printer. The printer is unable to read the electronic information to be printed from the cartridge. You can reinstall or replace the cartridge this will help you rectify this error. 

HP Printer Error 12 means your print is open or it has defective cooling fans. Please check whether the cartridge is correctly installed or not this would help in case the problem continues this means it is a hardware issue. 

HP Printer Error 14 is no toner cartridge reinstalling the cartridge will help resolve this error. Error code 16 means toner is low, remove the toner shake it and evenly distribute it. This will help you to carry out the print command properly. In case the cartridge is depleted please replace the cartridge and then use the printer. 

HP Printer Error 21 is printer overrun this means the printer has run out of memory capacity please add additional storage and this will assist in rectifying the error.

]]> https://www.easyprintersupport.com/common-hp-printer-errors/feed/ 0 HP Laserjet 4200 Troubleshooting Guide https://www.easyprintersupport.com/hp-laserjet-4200-troubleshooting/ https://www.easyprintersupport.com/hp-laserjet-4200-troubleshooting/?noamp=mobile#respond Tue, 21 May 2019 07:17:30 +0000 https://easyprintersupport.com/?p=1527 Read moreHP Laserjet 4200 Troubleshooting Guide

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HP Laserjet 4200 Troubleshooting Guide

HP-Printer-Issue

This article describes all the common issues which  a user faces with HP Laserjet 4200 printer. Furthermore the solutions to all these errors has been provided in a very simplified way. 

Common problem Which You Must know About ‘How To Troubleshoot HP Laserjet 4200 Printer’

Here are the listed common errors that you may faces while working on  HP Laserjet 4200 printers.

  • Cartridge jam error
  • Faulty driver error
  • Paper size settings
  • HP Laserjet spooling error
  • Hp laserjet Ghosting error
  • Offline error on HP Laserjet 4200 

Follow These Troubleshooting Steps To Fix Hp Laserjet 4200 Printer Errors

A. Cartridge jam error: Before looking at the troubleshooting steps to fix cartridge jam error , let’s look at the reasons that cause the same.

  • Paper jam error in the rear access door of the printer.

hp printer paper jam

  • Due to some stuck pieces of paper in the roller.

stuck pieces of paper in the roller

  • Due to the foreign object hindering the cartridge path.
  • Due to the requirement of the computer system and printer rebooting.

Troubleshooting steps for HP Laserjet 4200 Printer

  • Reboot the system: To reboot the system, disconnect the power cord from the rear of the system and then unplug the power cord. Wait for at least a minute to plug the cord back into the wall outlet. Connect the power cord back to the system’s rear. Turn the printer on and check if the problem is corrected.

disconnect the power cord from pc

  • Turn off the printer and do a visual inspection of the printer to check for any jammed paper and make sure that the paper tray and paper is placed properly in the printer.

proper placement of tray in hp printer

  • Now carefully move the cartridge and clear HP printer cartridge printheads.

clear HP printer cartridge printheads

  • Lastly, unplug the printing system from the existing operational power strips and plug it directly to the power cord through the electrical outlet.

plug the hp printer to power socket

  • Now make sure to reconnect the power cord to the rear of the hp printer and by now your carriage jam error will be rectified.

B. HP Laserjet spooling error: Before looking at the troubleshooting steps to fix spooler error , let’s look at the reasons that cause the same.

  • Due to the print jobs being stuck in the queue.

print jobs being stuck in the queue

  • Due to spooler being unable to translate the corrupt data or documents in the spooler.
  • Due to the crashing of pc or spooler software while transferring the information.

crashing spooler software

Troubleshooting steps-

  • Click on the ‘Start’ button on the window and go to the ‘Administrative Tools’ option and select ‘Services’ link.

open Administrative Tools and select services

services

  • From the given list scroll down to ‘Print Spooler’ option. Right-click on it and select ‘Stop’ option.

spooler

stop spooler

  • Now go to ‘My Computer’ link and double click on ‘Local Disk (C:)’. Thereafter select the “Windows” folder and then select ‘System 32’ then ‘Spool’ and lastly click on the ‘Printer’ folder.

printer folder

  • Delete all the print jobs from the opened folder in the previous step.
  • Go back to the ‘Services’ link and look for the ‘Print Spooler’ option and right-click on it. Now click on ‘Start’ option.

start printer spooler

  • Lastly try to print your document now as the spooler error has been rectified.

C. HP Laserjet Ghosting error: The Ghosting error in the printer may occur due to the malfunctioning of the printing drum or fuser unit. This in result does not heat the toner to the appropriate level which prevents it from adhering to the drum appropriately and then appears very light and almost invisible on the paper.

Troubleshooting steps:

  • Make sure to do the proper placement of your printer: Make sure you place your HP Laserjet printer in a room free of any moisture content because humidity can become a key factor to cause toner power to clot which leads to ghosting.
  • Check the fuser: Malfunctioning of the fuser unit may lead to ghosting error. To carry out the repairing of the fuser, change its temperature so that the toner adheres onto the paper. In case the temperature of the fuser cannot be regulated it is best to replace it professionally.

changing the temperature of the fuser

  • Check the drum unit: The Drum unit is an essential part of the printer’s functioning. It is responsible for transferring the toner powder to the paper surface for the purpose of printing. If the drum unit is old it is best advised to replace it and if the drum unit is new and still ghosting error persists it is best advised to contact the professionals.

replace drum in hp laser printer

D. Hp Laserjet 4200 offline error: Before looking at the troubleshooting steps to fix HPLaserjet 4200 offline error, let’s look at the reasons that cause the same.

  • If the printer is turned off.
  • In case the network cable or USB cable is disconnected.
  • If the printer is already set in the “Use Printer Offline” status.

brother printer offline

Troubleshooting steps:

  • Do a power reset and check connections: Perform a power reset and check connections via the following steps:
  • Turn on the printer and check the printer status- Here at this step the printer may start its operations but if it doesn’t, move on to the next step.
  • With the printer ON, disconnect the power cord from the rear of the printer and from the wall outlet. Wait patiently for a good 60 seconds.

disconnect the power cable from the printer

  • Ensure the USB cable or network cable and the router or switch cables are securely connected.
  • Restart the printer and wait for it to reboot.
  • Here reconnect the power cable to the power cable to the rear of the printer and into the wall outlet.
  • After turning on the printer, perform a test printout.

Check your printer’s ‘Offline’ setting: Through these mentioned steps ensure that your printer’s ‘Use Offline’ setting is not turned on.

  • From the computer screen click on the Control Panel and open ‘Devices and Printers’ window.

search control panel in the search bar

device and printer option

  • Right-click on the name of your printer and select ‘See what’s printing’ link.

click on see whats printing in hp printer

  • Click on ‘Printer’ tab and select to clear any selections made next to ‘Pause printing’ or ‘Use printer offline’. There should be no check mark on them. 

pause printing or use printer offline hp

  • As for the last step after removing the selections, perform a test print.

Ensure that the correct port is selected:

  • From the computer screen click on the Control Panel and open the ‘Devices and Printers’ window.

device and printer option

  • Right-click on your printer option and select the ‘Printer Properties’ link. Select the ‘Ports’ tab from the Properties window.

select the port tab in hp printer

  • Here ensure that the selected port and description correctly matches the connection type used with the printer.
  • Hit on ‘Configure Port’ and ensure that printer’s IP address matches the Port IP address. In case the user does not know the Printer’s IP address then they need to print the configuration page from the printer Control panel. The IP address of the printer will then be listed on the configuration page.

configure port

  • Hit on ‘Apply’ and click on ‘OK’ to save the settings.
  • Users can now perform the printing test

E. Paper size settings error: Follow the given steps to troubleshoot this common error of paper size settings in HP Laserjet 4200 series :

Adjust the paper size settings and paper source settings

  • Click ‘File’ from the program you wish to print from and then click ‘Print’.
  • Here ensure that the printer in use is in the ‘Name’ or ‘Printers’ drop-down list box. Thereafter click on  ‘Properties, Printer Properties or Preferences’.
  • Now select the Paper/Quality tab.
  • Here select ‘Advanced’ if required and then select ‘Paper Size’.
  • Make sure to select the paper size that matches with the size and type of paper loaded in the printer tray.
  • Thereafter click on ‘Paper / Quality’ tab again and select the ‘Paper Source’ in order to select the correct tray.
  • Click on ‘Ok’ and perform a test print.  

Reset the Printer

  • Disconnect the power cord from the printer while it is being turned on.
  • Unplug the power cord from the power source.
  • Wait patiently for 60 seconds before reconnecting the power cord to a wall outlet and to the printer.

F. Faulty driver error: A software driver plays a crucial role in connecting the computer to a printing system. Due to an outdated or an inappropriate driver your printer might give you an error. To know more about updating or installing HP printer drivers, click here. 

Conclusion: This writeup provides valuable information regarding the troubleshooting steps to fix HP Laserjet 4200 printer series issues. If you still face any issue with your printer, contact us on our helpline number for further assistance. 

Remarks– This is not HP official page and information provided here is for your knowledge purpose only. For our complete disclaimer ‘click here‘

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