Brother Printer Troubleshooting Guide

How to Troubleshoot Brother Printer Problems - Detailed Solutions

In this article, we will explain how to perform Brother Printer troubleshooting so you can easily resolve Brother Printer drivers and other software or hardware related errors.

Brother Printer Troubleshooting Steps

We have listed some helpful tips to troubleshoot your Brother Printer. Follow these steps to troubleshoot the Brother Printer problems.

Method 1. Make Sure the Printer is 'Set as Default Printer'

It is important to set the printer as the “default printer”. To reset the printer to its default state, follow the steps given below in the Brother Printer Troubleshooting Guide.

Firstly, open the Run dialog box from the system search bar and type ‘Control Panel’.

After opening the Control Panel, select the ‘Devices and Printers’ option.

On the next screen, select your Brother Printer, right-click and tap on ‘Set as Default Printer’ option.

Now that you’ve followed the steps above, if you see a green check mark under your printer icon, the Brother Printer Troubleshooting Guide is complete as you printer is now set as default printer.

Method 2. Update Outdated Driver from Brother Driver Easy Applications

If your printer driver is outdated or faulty you may face errors like not printing or offline status. These errors can be easily fixed by following these steps:

Firstly, open the Run box from windows search bar and type ‘devmgmt.msc’ in the search box and click on Enter key.

Next, find and expand the printer or printer queue dialog box from the Windows device manager. Thereafter, right-click to update the driver software.

Now, click “Automatically Search for Updated Driver Software”.
Thereafter, windows administrator will automatically detect and update the printer driver.
Further, follow the on-screen instructions to complete the driver update procedure.

Important note: If the correct driver is already installed on your device, the system will automatically notify you about it.

Method 3. Reset Network Settings

Ensure first your printer must be turn on.
Go to printer panel > Select menu button.

Using up and down arrow select ‘Network ‘> Select Network Reset and press 1 say Yes and press 1 again to confirm the reboot.

The printer will now reboot, once completed the printer will ask you to setup the wifi, press ok 3 times to launch the setup wizard and press ok then follow the further instruction.

If the troubleshooting method mentioned earlier didn’t resolve the Brother printer issue, proceed to explore the next available method.

Method 4. Check Printer Spooler Error - Clear Print Queue

The print spooler helps the computer to easily communicate with the printer and manage print jobs in the queue. If the printer cannot accept any of the print commands because the print job is stuck in the queue, it will display a “print queue error” message. To fix this error, follow the instructions below:

First, close the entire program, such as the word or other thing that you are trying to print with the printer.
Then, go to the ‘Start’ button> type in ‘Administrative Tools’> then click on ‘Services’.

Next, scroll down to the “Print Spooler” option & right click on ‘Stop’.

Then, go to ‘My Computer’ and double click on Local Disk C.
`System32`>` spool`> `Printers` my computer.

Delete all print jobs in this folder by selecting all the files in the printer folder.
Now, return to the “Services” and search for “Print Spooler” and right-click on it. Thereafter, choose the “Start” or “Restart” option.

Try to print a test page now as restarting the print queue may have corrected the Brother printer error.
Now finally the Brother Printer troubleshooting for spooler issue is Done now.

Method 5. Make Sure the Offline Status is Unchecked

Make sure your printer status must be unchecked from the ‘Offline’ status otherwise it may give an error.

This can be easily done by following these steps –
Follow the 5 simple steps below to disable the offline printing function:

Firstly, go to the ‘Device and Printer’ section from the ‘Control Panel’.
Then, go to ‘Printer Properties’ by right clicking on the printer list from the ‘Devices and Printers’ section.
Now, next step is to right-click on the printer and select the “View what’s printing” option.

Now, select “Printer” and check if the “Use printer offline” option is selected. If so, please uncheck this option.

Save the changes and exit.
Give a print command to see if the Brother Printer offline status problem is resolved or not.

Method 6. Check the Network Configuration of Your Brother Printer-

If you cannot print, make sure that your printer is well connected to the internet.
If your printer is wireless, check if it is connected using the correct network connection instead of a shared wireless connection, for this you can check out here ‘How to Connect Brother Printer to Wifi‘ steps.
In case of a wired printer, check whether the ethernet cable is correctly inserted into the designated ethernet port. In addition, make sure that the cable you are using is not damaged or broken.

Conclusion:

The instructions mentioned above shall help you in solving your printer error. However, it is vital to perform Brother printer troubleshooting steps accurately to resolve printing errors. For any further help you can contact us from the chat shown on the bottom right corner of the screen.